Frequently Asked Questions

There are two ways:

1.) Provide financial documentation that shows the resident grosses (before taxes) three times the monthly rental installment.

2.) Obtain a guarantor (also known as a co-signer) that can provide financial documentation that shows the resident grosses (before taxes) three times the monthly rental installment.

A lot of work and money goes into preparing an apartment. This fee assists the community in preparing an apartment once a resident vacates. We have a specific apartment preparation routine that this administration fee goes towards.

There are several ways a resident can pay rent:

1.) A resident can visit the leasing office to pay in person via check or money order.

2.) A resident can log into their online resident portal and pay with an e-check, credit or debit card.

Yes, we would love your furry friend to come live with us! We allow dogs and cats with a max of two pets allowed per apartment. Weight and breed restrictions do apply to dogs. Please contact the leasing office for more information.

Water and sewer are included in your rent.

Our maintenance team works tirelessly to resolve any maintenance issues quickly and professionally. Our apartment community also offers 24-hour emergency maintenance for additional support. A resident may request maintenance by submitting a work order through their online resident portal.

Rent is due on the first of each month beginning with the month the resident’s lease term begins.

Iron Trail does require that all residents have renter’s insurance of at least $100,000 in personal liability. If a resident can’t obtain renter’s insurance on their own, Iron Trail does provide a renter’s insurance program that you can enroll in for a monthly fee. This requirement is for the financial protection of both the resident and the community.

Each apartment will receive one mail key that will access their mailbox. If a package comes that can fit into the larger parcel box below the mailboxes, a key will be left in the mailbox with a tag that tells you which parcel box it opens. If a package is too large for the mailbox and the parcel box, then the package will come directly to the office staff and the office staff will send you a package notification.

Iron Trail will provide residents with access to the apartment community’s utility bill management system so they can setup an account for their electric bill.